Can emergency toll-free telephone services be effective in developing countries?

Police in Papua New Guinea.
06 May 2020
In developed, high-income countries, the ability to access emergency services such as the police using a toll-free telephone service is taken for granted.
 
By contrast, this is not an option for residents in many developing countries, such as Papua New Guinea, where emergency services are typically difficult to access.
 
In a series of two In Brief papers examining emergency toll-free telephone services, researchers from the Department of Pacific Affairs within ANU's College of Asia and the Pacific first consider the challenges of establishing, operating and sustaining emergency toll-free telephone services in developing countries, with a focus on Papua New Guinea.
 
The second paper presents a case study of a toll-free police telephone service established in PNG's second-largest urban centre, Lae. 
 
 
Image: The Commonwealth/Flickr (CC BY-NC-ND)
 

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Updated:  24 April, 2017/Responsible Officer:  Dean, ANU College of Asia & the Pacific/Page Contact:  CAP Web Team